Download Administrative Assistant's and Secretary's Handbook ~ 3rd by Kevin Wilson, Jennifer Wauson James Stroman PDF

By Kevin Wilson, Jennifer Wauson James Stroman

Among coordinating conferences, making trip preparations, and working the telephone traces, being a certified administrative assistant calls for an excellent and sundry diversity of abilities related to interpersonal verbal exchange, written displays, and organizational skill. Written in a down-to-earth sort, "Administrative Assistant's and Secretary's instruction manual" presents readers with info on topics together with list retaining, mobile utilization, place of work machines, mail, company letters, and software program skills.Now in its 3rd variation, the booklet has been thoroughly revised with extended assurance of themes together with digital files administration, interpersonal and verbal exchange abilities, troubleshooting desktop difficulties, time and rigidity administration, customer support, occasion making plans, net conferencing, math for place of work execs, place of work administration and supervision, transcription, and masses extra. accomplished and entirely updated, this is often the e-book each administrative expert may still personal.

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Extra resources for Administrative Assistant's and Secretary's Handbook ~ 3rd Edition

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In this case, you become the judge as to whether your boss should be disturbed. When screening calls, be extremely tactful so the caller is not affronted. A simple question—”May I tell Mr. ”—should encourage the caller to give a name without hesitation. If the caller refuses, explain that your employer is unable to accept a call without knowing whom it’s from, and suggest that a letter be written. Many callers ask for your employer by name and tell you the question they need answered. You then need to confer with your boss to know if screening should be done or if you should put the call through immediately .

Jones the name of the person calling. If you answer the telephone for all of the employees in the company and a caller does not request a specific person, inquire as to the nature of the call so you can transfer it to the proper department or employee. When you realize what the caller ’s needs are, you could say: “Ms. Johnson in our accounting department should be able to assist you with this. ” COURTESY All callers should be treated with great respect and a patient tone of voice. If another call comes in while you’re speaking, ask the first caller to hold the line, answer the second call, ask if the second caller can hold for a moment (saying that you are on another line), and then return to the first caller .

The following is a list of the most common addressing problems: Not enough contrast 4 Script-type font used M A I L S E RV I C E S Address not visible through window Address slants Serif-type font—not all capital letters Characters touch Logo behind delivery address line Information below delivery address line HOW YOUR COMPANY CAN RECEIVE THE BENEFITS There are a variety of issues related to successful mail delivery such as the size of your letters, address information and location, bar-code area, the use of windowed envelopes, and print quality.

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