Download Corporate Social Responsibility: a case study guide for by John Innes, Gweneth Norris PDF

By John Innes, Gweneth Norris

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Additional info for Corporate Social Responsibility: a case study guide for Management Accountants (CIMA Research) (CIMA Research)

Sample text

Practical lessons learned Corporate Social Responsibility ◆ Performance measures included 1. e. feedback from employees about their managers. 2. Customers: customer satisfaction index 3. Operation of ethical funds: annual survey of investors on ethical issues 4. Community (a) number of employees seconded to community projects (b) number of employee hours on community projects (c) budget in kind (such as computers and furniture for charities) (d) number of homeless young people given contracts and number that became permanent employees.

11. 12. reasonable working conditions for employees occupational health and safety guidelines are followed minimum age for employees no prison workers employees have proper written contracts workers are not bonded to the company (for example, by debt) employees are allowed to join a formal trade union or association of their choice employees are paid proper rates of pay and are given at least one day off in seven and holidays employees are paid for overtime worked proper grievance and disciplinary procedures workers are free to leave the company after working due notice factories have proper licences from the government.

Now some of them are quite well established as suppliers. A few interviewees mentioned customers as stakeholders and emphasised A’s aim of trying to improve service levels to customers. Most interviewees mentioned employees as stakeholders and the general view was that A ‘tried to treat people right’. A conducted surveys of the views of its employees including a relatively recent survey from which an employee satisfaction index was derived. There is also an employee dialogue group and A has monthly communications meetings for all its employees.

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